Going with the flow

One of the worst things anyone rolling out such a large-scale project such as our internal wiki can try to do is micromanage. It's also deadly to be on any sort of ego trip -- if you think about it, the amount of new ideas generated by wiki users is directly proportional to the passion you convey to your colleagues about wiki possibilities. You can hardly plant seeds of inspiration and not expect them to grow.

Even though it's still early days, I've been thrilled at the amazing ways in which our colleagues have twisted, turned and pounded the wiki into submission to meet their specific needs. I see myself, in my role as a wiki community manager, as a facilitator, sounding board, encourager, etc. My job, as I see it, is to coax the wiki creativity out of my colleagues and set them loose. This results in a wiki that's more innovative, more democratic and frankly more fun. Oh, and which has more go-to-market ideas.

So the wiki ROI flow looks like this:

Training about the wiki --> Excitement about possibilities --> Facilitation of ideas to execution --> End result

Has this been your experience too?