Jive Support: Grade A

I spent many years in the call center and customer support industry, so I know as well as anybody that support professionals rarely get noticed except when they make a big mistake. When they do their job well, everything runs smoothly and we tend not to notice when that becomes normal and expected. We don't notice oxygen, either, except when it's missing and we can't breathe.

Well, we've been running Jive's Clearspace for about six months now and I just noticed I have 600 posts in the Jive Support area since then. I'm not an easy customer, either. I'm pretty demanding and I get cranky when things don't meet my expectations. I call 'em like I see 'em and I expect the support professionals I deal with to be just that: professional.

I'm happy to report that Jive's support team is excellent. Grade A. Responsive. Knowledgeable. Helpful. They get results and do it quickly. They take ownership for resolving an issue, they respond to follow up questions and extend themselves to resolve not only the original issue but any related (even tangentially) issues. And they do it all in a personable, friendly way, too.

Of course, I haven't really noticed this much because I have come to expect it. It's my normal experience with Jive Support now, and we don't tend to remark on normalcy. But in this case we should, because Jive's Support team is everything a software support area should be: so good you come to take them for granted.

Thanks, guys at Jive! Keep up the great work!