Our company upgraded mid-June from 3.0.10 to 4.0.8. We made a pretty big splash of it, including creating a lot of user documentation, slideshows, and even a music video. And we used a Jive social group as a way to consolidate all the available information and to promote the heck out of what we were doing along with the WIFM (what's in it for me) for our community members.
The response has been overwhelmingly positive, well beyond our wildest dreams! My partner in crime, Ted Hopton, and I have both received several emails praising the new features. And one of them recently posted an update to her status stating just how much she loved the new weekly email digests:
Victoria Harres Akers is in love with the UBM Wiki Updates email.
By working with the Jive Analytics module, Ted has been able to document a 60% increase in activity since the upgrade. We were able to track some of it directly back to the weekly emails: people get them and check out items in the emails; or go add/remove people they are following; or update their status. We're not sure where the rest of the uptick is coming from exactly, but it is sure exciting!
Ted is tracking the activity to see if it falls back after the novelty wears off, but so far that doesn't seem to be the case. Ted will be posting again in September or October so we can let everyone know how the sustain goes.
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