Wednesday, March 16, 2011

Social Business Software as a Tool for Joe Employee

To take Ted's previous post to the opposite end of things, I've been really encouraged by the number of people who are learning to use our platform as a way to get feedback on ideas before they implement.

My example is a new employee who has been with the company about 2 months now. She's been active since she got here, but it was mostly just "playing" initially. Today, she posted a discussion about a project she's working on. Then, she referenced that discussion post in her status update to drive additional traffic (which worked to bring me in). Within three hours, she's got feedback from three people across two other divisions of the company.

Before we had a social business solution, the only people she could have gotten information from would have been in her own division, or people outside of the company she might have networked with. And since the project she is working on is a new thing for her division, probably no one there had even as much experience as she did. So she would not have had any internal resources to draw from.

Contrast this with now, when she can quickly get feedback from others who have experience. People she doesn't even necessarily know exist. Not only that, but their experience is going to be diverse, and therefore really rich. To top things off, all of those people also get to benefit from reading and interacting with each others posts.

What a great way to facilitate learning interactions within an organization, and empower individuals to be more successful in their careers.

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